- Concentrix is a global business services company that provides customer engagement services, including customer care, technical support, and sales. Here are some key details about Concentrix:
- Founded: Concentrix was originally founded as Convergys Corporation in 1998 and later acquired by SYNNEX Corporation in 2018, becoming part of Concentrix.
- Headquarters: Concentrix's headquarters is in Fremont, California, USA.
- Services: Concentrix offers a range of services, including customer service, technical support, sales, and back-office support. The company specializes in providing customer engagement solutions for various industries, such as technology, healthcare, financial services, retail, and more.
- Global Presence: Concentrix has a global presence with operations in numerous countries around the world. It has delivery centers and offices in North America, Europe, Asia-Pacific, and other regions.
- Acquisitions: Apart from the acquisition of Convergys in 2018, Concentrix has made several other acquisitions to expand its capabilities and geographic reach.
- Technology and Innovation: The company leverages technology and innovation to enhance its services. This includes the use of advanced analytics, automation, and digital technologies to improve customer experiences.
- Employees: Concentrix is known for having a large and diverse workforce. The company employs a significant number of people globally to support its operations.
- Industry Recognition: Concentrix has received recognition and awards for its performance in the customer service and outsourcing industry.
Concentrix Hiring Representative, Operations for Freshers
Location Noida - Logix Cyber Park, C 28 & 29, Tower-C Noida
Representative, Operations
The Representative as a Customer Service / Technical Support position interfaces with customers via inbound and/or outbound calls, Emails, and Chats, or through the Internet depending upon client requirements. This position provides customer service support / Technical Support and resolution of routine problems regarding client's products or services.
Experience – Fresher or any experience
Concentrix Hiring Representative, Operations - Roles and Responsibilities
- You have to Ensure service delivered to our customers meets contractual Key Performance Indicators (‘KPIs’).
- Clarify customer requirements, probe for understanding, and use decision-support tools and resources to appropriately provide resolution to the customers.
- Listen attentively to customer's needs and concerns and demonstrate empathy while maximizing the opportunity to build rapport with the customers.
- You have to greet customers in a courteous, friendly, and professional manner using agreed-upon procedures.
- Maintain basic knowledge of client products and services.
- Preparing complete and accurate work on time including appropriately notating accounts as required.
- You have to Participate in activities designed to improve customer satisfaction and business performance
- Offer additional products and services
- You have to track, document, and retrieve information in the call-tracking database.
- Respond to customer's inquiries by referring them to published materials, secondary sources, or more senior staff.
Concentrix Content Moderator Role - Responsibilities
Note - In case you are selected for a Content Moderator role, please note that:
- The nature of the job will include accessing explicit content that includes text, pictures, videos,s, etc.
- It will involve content curation, moderation, and review of content uploaded on the platform. The reported content will need to be reviewed to find out any kind of abuse including & not limited to Violence, Extremism, Pornography, and ultra Graphics along with a wide variety of content supporting, or opposing religious, sexual, and social thought processes or behaviors.
- It includes reviewing content that may be sensitive in nature and needs to focus on whether reviewed content is in violation of our client’s terms of service.
Concentrix Required Skills - Representative, Operations
- Graduate / Undergraduate in any discipline with any recognized university.
- Courteous with a strong customer service orientation.
- Strong computer navigation skills and PC Knowledge.
- Candidate must Ability to effectively communicate, both written and verbally.
- Dependable with strong attention to detail
- and skilled in multi-tasking, including the ability to be flexible and adapt to changes quickly.
- Tolerance for repetitive work in a fast-paced, high-production work environment in Concentrix.
- Must have the ability to work as a team member, as well as independently.
- Demonstrate patience in all customer contact simulations, including maintaining a pleasant professional tone and manner during the meet or over the calls.
- Ability to agree to the rotational shifts, as needed.
- Confirm customer understanding, of the solution and provide additional customer education as needed.
- Demonstrate strong probing and problem-solving skills.
- Should be able to handle complex queries from customers and resolve them independently.
Disclaimer
- The above statements which are shared by me are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties, and skills required of personnel working within this job in Concentrix.
- Concentrix is an equal-opportunity employer. Concentrix evaluates qualified applicants without regard to race, religion, color, age, national origin, gender, sexual orientation, gender identity or expression, protected veteran status, disability status, or any other legally protected characteristic.
- Concentrix no entertained (including any employee or any affiliates) or any authorized third party (consultants/agencies/vendors) who assist in recruiting activities ever asked for any recruitment, processing, or any other kind of fees in exchange for a job offer, or for any other recruitment-related activities.
Concentrix Hiring Process - 2024
The hiring process at Concentrix may vary depending on the position and location, but generally, it follows a standard procedure. Here is an overview of the typical hiring process at Concentrix:
- Online Application: The first step is to submit an online application through the Concentrix careers website or other job portals. Ensure that you provide accurate and up-to-date information in your resume and application.
- Resume Review: After submitting your application, the human resources (HR) team will review your resume to assess your qualifications and experience.
- Initial Screening: If your resume meets the criteria for the position, you may be contacted for an initial screening. This can be a phone or video interview with an HR representative. During this interview, they may ask about your work experience, skills, and availability.
- Assessment Tests: Depending on the role, you may be required to take online assessment tests to evaluate your skills, aptitude, and compatibility with the position.
- Interviews: If you successfully pass the initial screening and assessment tests, you may be scheduled for one or more interviews. These interviews may be conducted by HR, hiring managers, or team leaders. They may focus on your technical skills, problem-solving abilities, and how well you fit into the company culture.
- Background Check: After the interviews, Concentrix may conduct a background check to verify your education, employment history, and other relevant details.
- Job Offer: If you successfully pass all stages of the hiring process, you may receive a job offer from Concentrix. The offer will include details such as job responsibilities, compensation, and other terms of employment.
- Onboarding: Once you accept the job offer, you will go through the onboarding process, which includes orientation, training, and any necessary paperwork.
Note- It's important to note that the specific details of the hiring process can vary, and some steps may be adapted or skipped depending on the role and location.
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